The Latest

NEW CUSTOMER SERVICE NEWSLETTER

Don Gallegos launches his customer service newsletter today and you're invited to take a look. Click here to see the newsletter. If you like what you see, please sign up for the newsletter at www.dongallegos.com.

We've worked with Don for many years. Now retired from the supermarket industry, Don is a top-rated speaker. We published Don’s customer service best-selling book, "Win the Customer, Not the Argument," and manage his speaking career.

We’re proud to introduce Don's new venture, his newsletter, in which he relates his adventures and misadventures with customer service. Don names names. He'll tell you which companies are dropping the ball on customer service and which ones are doing a good job. We think you'll enjoy his stories, and we hope they will inspire you to look at customer service in a whole new way.

Book News

BRIGANTINE MEDIA

Raphel Marketing's new book imprint, Brigantine Media, is off to a flying start. "The Big Picture: Essential Business Lessons from the Movies" by Kevin Coupe and Michael Sansolo, published in January, has been mentioned in over 25 blogs. Here are a few: thewildinvestor.com, www.americanchronicle.com, reviewfromhere.com. The book is doing well in regional bookstores and even some supermarkets, and the Amazon reviews are quite favorable.

Brigantine Media is also pleased to announce the signing of Robert W. Bly to a contract for a book to be published in November. The book's working title is "The Care and Feeding of Clients." Robert W. Bly has written more than 50 books and we're pleased he has chosen us to publish his new book.

Special Offer

25% DISCOUNT!

To celebrate our new publishing imprint, we want to offer all Raphel Report subscribers a 25% discount on every order you place with Brigantine Media. Just go to the Brigantine Media website, click on any book, and enter the coupon code "news" when you order your books. This offer is good through April 15, 2010.

Visit www.brigantinemedia.com for more information.